Refund and Returns Policy

Returning an Item

If you need to return an item, please notify us within 14 days of delivery by emailing lifting@arbil.co.uk. Include your order reference number (AL***)**, details of the item(s) you wish to return, and the reason for the return.

Once we receive your request, we will provide you with a return authorisation number and instructions on how to send the item back. Returns will not be accepted without prior authorisation.

Return Conditions

  • Items must be unused and returned in their original packaging.
  • A restocking fee may apply due to the nature of our products.
  • Once authorised, the return must be completed within 14 days, or the request will be closed.
  • Delivery charges are non-refundable unless the return is due to our error.
  • If an item is ordered incorrectly, the customer is responsible for return shipping costs.

Exclusions

Our returns policy does not apply to:

  • Products from third-party suppliers.
  • Custom-made or made-to-order items, including Chain Slings, Chain Blocks, Pump Lifting Chains, Chain Lengths, Hoists, and Wire Rope Slings

Processing Refunds

  • Refunds are typically processed within 7-10 working days after we receive the returned item.
  • PayPal refunds may take 5-10 working days, while refunds to a credit/debit card may take 3-5 working days (Monday-Friday).

If you haven’t received your refund within the expected timeframe, please contact us.
For any return-related queries, call us at 01384 424007 and ask for the returns department.